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(MLLA) and/or Banc of America Insurance Services, Inc., both of which are licensed insurance agencies and wholly-owned subsidiaries of Bank of America Corporation.īanking, credit card, automobile loans, mortgage and home equity products are provided by Bank of America, N.A. Insurance Products are offered through Merrill Lynch Life Agency Inc. Both are indirect subsidiaries of Bank of America Corporation. Trust and fiduciary services are provided by Bank of America, N.A.

MLPF&S makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation.īank of America Private Bank is a division of Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Securities products are provided by Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as 'MLPF&S', or 'Merrill'), a registered broker-dealer, registered investment adviser, Member SIPC layer, and a wholly-owned subsidiary of Bank of America Corporation. You should review any planned financial transactions that may have tax or legal implications with your personal tax or legal advisor.

It's the best investment in their hospitality training (and ultimately your establishment's reputation) that you can offer.Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. I would recommend you give all your trainees a copy of Will Guidara's book, 'Unreasonable Hospitality' as required reading. WOW! I showed her our room key and she acknowledged she was unfamiliar with the first floor rooms. When she asked me our room number I told her and she replied, 'we don't have any rooms with three digits' After a 10 minute wait, I realized Le Sam still had plenty of tables and inquired as to whether we could get a seat as we had the day before. We were told we might be 'more comfortable' in the bar area which was soon to open. We had such a great experience there the first day, we returned to have another meal. The most pronounced lack of training occurred at Le Sam. The only suggestion would be to perhaps train some of the employees with a bit more knowledge of what hospitality looks like at the level of a Fairmont establishment.ĭoor Men were often unaware of our presence when we were arriving, needed a taxi, etc.-seemed otherwise preoccupied in their own conversations, etc. Our room and the hotel, in general, were exquisite. We are fans of Fairmont hotels and the location of this one is perfect for a stay in Quebec. Exquisite building, fabulous room with a view, great dining options, spotty hospitality

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